Frequently Asked Questions

General Questions

What is is the official premium seating website for INTRUST Bank Arena. is designed specifically for premium suite sales (e.g., luxury suites, luxury suite tickets, premium loge boxes, etc.). This website is operated by INTRUST Bank Arena and powered by SuitePro®.

Am I buying directly from INTRUST Bank Arena?

Yes; all suites sold on this website are from INTRUST Bank Arena directly.

How is my information protected?

Your personally identifiable information and non-personally identifiable information are protected using industry-standard data encryption and security measures. If you provide payment information to purchase a suite, your payment information will be handled in accordance with PCI DSS, the information security standard for protecting credit card data. For more information, please see our Privacy Policy.

Shopping for a Suite

How do I book an INTRUST Bank Arena suite?

To rent a suite for a concert or event at INTRUST Bank Arena, click on the event you wish to attend via the 'Rent a Suite' page to view available suite options. A suite can be purchased directly from the website by entering your credit card information.

Can I purchase additional tickets (also known as Standing Room Only tickets, or “SROs”) for my suite?

Luxury Suites often come with an option to purchase additional tickets, known as SROs (Standing Room Only Tickets). If your suite offers SROs, these tickets can be added at the time of your original purchase, or after your purchase by contacting your suite representative.

When do I get my tickets after booking a suite?

Following your purchase, a representative will reach out to confirm your reservation and coordinate ticket delivery for your suite. All tickets will be delivered digitally.

How are my tickets delivered?

All suite tickets and parking passes will be mobile-only. Tickets cannot be printed and must be presented on your mobile phone. It is recommended that you electronically transfer tickets to guests in your party.

Will the suite be private to my group?

Yes. All suites listed for sale on are private.

Are suites ADA accessible?

Yes. Suites at INTRUST Bank Arena are ADA accessible.


What forms of payment are accepted?

Acceptable forms of payment on include:

  • All major credit cards including Visa, Mastercard, American Express, and Discover.

Is payment required in full?

Payment in full is required to secure a suite.

Are there any additional fees?

Suite prices include taxes and fees. In-suite catering expenses, however, are not typically included with your suite purchase.

Refund Policy

Can I cancel my suite reservation?

No. All suite sales are final. For more information on rescheduled events or canceled events, see below.

What if my event is postponed/rescheduled?

Should an event be postponed, your suite tickets will be valid for the rescheduled event.

What if my event is canceled?

If the event is canceled, a refund will be issued to the purchaser.

Planning Your Premium Experience

How and when do I order catering?

To place an order, contact your suite representative. Advance orders are typically due 1-2 weeks prior to your event. In-suite orders can be placed during your event from a limited gameday menu.

Any catering preorders will be due 1 week prior to an event.

Am I required to purchase catering?

No. In-suite catering is not required to purchase and there is no catering minimum. Guests can also purchase food and beverage individually from general concessions and bring these items back to the suite. Outside food and beverage is not permitted inside the arena.

How much does catering typically cost?

Catering expenses can vary widely based on event, group size, and group preferences. Please refer to our suites catering menu for exact costs. There is no catering minimum nor is catering required to purchase

What is the child ticket policy for suites?

Unless otherwise stated, children that have celebrated their 2nd birthday will require a ticket for gained entry.

What am I permitted to bring into the suite (and INTRUST Bank Arena)?

Please view prohibited items at INTRUST Bank Arena here and read about our Clear Bag Policy in effect for ALL events here.

Event Day Questions

Where do I park?

INTRUST Bank Arena owns and operates parking lots including On-site lots #1-4. Your parking passes included within your suite, if applicable, will be in Lot 1, just Southeast of the arena outside of Entrance B. A Parking map can be found here. Similar to your tickets, parking passes will be delivered digitally. For more information, please contact your suite representative.

Where do I find the VIP Entrances?

VIP entrances can be located just outside of both Entrance B and Entrance C with dedicated doors of service.

When does my suite open?

INTRUST Bank Arena entrances will typically open 60-90 minutes prior to events. Please visit your scheduled event’s listing here to review event access.

Can I order food/beverage from the suite during the event?

Yes. Each suite is serviced by a shared suite attendant. In-game food and drink orders can be placed via the attendant. An Event Day Suite Menu will be in the suite upon arrival. The Event Day Suite Menu is more limited than the Advance Catering Menu; however, you’ll still find stadium favorites and plenty of beverages available (water, soft-drinks, beer, wine, liquor). In-suite catering items are served in group-portions, not individually. Please make your suite representative aware of your intent to purchase food and beverage if you would like to place an advance order.

Should I tip our suite attendant?

Gratuity is not required although it is greatly appreciated by our servers and catering staff.

Still have questions?

Reach out and a INTRUST Bank Arena representative will be happy to assist you